Refund policy


🔄 Return & Refund Policy

Effective Date: [Insert Date]

At Kaia, we want you to feel confident in every purchase. If your bag isn’t quite right, we’re here to help—gracefully and transparently.

 

 

👜 Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, unworn, and in their original packaging, including dust bag and tags.

  • We do not accept returns for items marked as final sale or promotional giveaways.

 

 

🚚 How to Initiate a Return

To request a return, please email us at [Insert Email] with:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

We’ll respond within 2 business days with next steps.

 

 

💰 Refunds

  • Once your return is received and inspected, we’ll notify you via email.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping fees are non-refundable unless the item was defective or incorrect.

 

 

🔁 Exchanges

  • We currently do not offer direct exchanges.

  • If you’d like a different item, please return your original purchase and place a new order.

 

 

⚠️ Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll make it right—either by replacing the item or issuing a full refund.

 

 

📦 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service. Kaia is not responsible for items lost in transit.